Refund Policy
At Organic Agro Australia Pty. Ltd., we are committed to providing high-quality agricultural fertilizers. If you are not fully satisfied with your purchase, we’re here to help.
1. Change of Mind
- We do not offer refunds or exchanges for a change of mind. Please choose carefully.
2. Faulty or Damaged Products
If you receive a faulty or damaged product, please contact us within 3 days of delivery. We may require proof of purchase and photographic evidence of the issue.
3. Eligibility for Refunds and Returns
To be eligible for a refund or exchange, products must:
- Be unused and in their original packaging
- Include proof of purchase (receipt or order confirmation)
4. Process for Returns
- Contact us at me@gmail.com to initiate the return process.
- Ship the product back to us at your expense, unless the product is faulty or damaged after discussion with us.
- Once received and inspected, we will notify you of the approval or rejection of your refund.
5. Refund Method
Approved refunds will be processed to the original payment method within 7-14 business days.
6. Late or Missing Refunds
- If you haven’t received a refund within the expected timeframe, please check with your bank or payment provider.
- If you still have not received your refund, contact us at me@gmail.com
7. Contact Us
For any refund-related inquiries, please reach out to us at:
Organic Agro Australia Pty. Ltd.
Email: surojit.me@gmail.com
Phone: 0466 291344
Address:2, Wren Lane, CRAIGIEBURN,
VIC 3064, AUSTRALIA
By purchasing from our website, you agree to the terms outlined in this Refund Policy.