Shipping Policy

At Organic Agro Australia Pty. Ltd., we are committed to providing a seamless shipping experience. This Shipping Policy outlines our shipping procedures, delivery times, costs, and other related details.

1. Shipping Destinations

We currently ship across Australia. For international shipping inquiries, please contact us before placing an order.

2. Processing Time

Orders are processed within 1-3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
You will receive an email confirmation with tracking details once your order is dispatched.

3. Shipping Methods & Delivery Times

We offer the following shipping options:

Standard Shipping: Estimated delivery within 5-10 business days.
Express Shipping: Estimated delivery within 2-5 business days.
Delivery times may vary based on location, carrier delays, or unforeseen circumstances.

4. Shipping Charges

Shipping charges are calculated at checkout based on the delivery location and chosen shipping method.
Free shipping may be available for orders exceeding a specified amount (subject to promotional offers).

5. Order Tracking

Once your order is shipped, you will receive a tracking number via email.
You can track your order using the provided link.

6. Delivery Issues

We are not responsible for delays caused by external factors such as weather, customs clearance, or carrier issues.
If your order is lost or undelivered, please contact us within 7 days of the estimated delivery date.
If the delivery address provided is incorrect, additional charges may apply for re-shipment.

7. Damaged or Missing Items

If your order arrives damaged or has missing items, please notify us within 48 hours with supporting images.
We will investigate and offer a resolution, such as a replacement or refund.

8. Changes & Cancellations

Orders can be modified or cancelled within 12 hours of placement.
Once shipped, orders cannot be cancelled, and return policies will apply.

9. Contact Us

For any shipping-related queries, please reach out to us at:

Organic Agro Australia Pty. Ltd.
Email: surojit.me@gmail.com
Phone: 0466 291344
Address: 2, Wren Lane, CRAIGIEBURN,
VIC 3064, AUSTRALIA

By placing an order on our website, you agree to the terms of this Shipping Policy